Terugbetalingsbeleid

We do NOT refund pre-orders. What's the possibility is to get a discount code from the same amount you made a preorder(shipping not included).

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@battleflair.com. If your return is accepted, we don't send a returnlabel.

You can always contact us for any return question at info@battleflair.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
If the product is already used it is non returnable.
Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be refunded minus handlingcosts and restock fee of 5%.

No refund label will be made, this is at own your own cost.